Login Guide for Parents

Nicview is an online camera system crafted for Neonatal Intensive Care Units (NICUs), offering families a way to see their babies anytime, anywhere.

It lets parents, relatives, and friends securely log in from any internet-connected device to watch live video of their infant. This step-by-step guide will walk you through how to log in and access Nicview camera feeds at, making it easier for families during challenging times.

Step by Step Guide for Login

Open your web browser and visit

On the login page, you’ll find boxes for your username and password.

Enter the username (provided by the NICU) in the first box, paying attention to the exact case.

Below, enter the hospital-provided password.

Click ‘Login’ to access your account.

Once logged in, you’ll be redirected to the video page, showing a live stream from your baby’s bedside camera.

If there are multiple cameras, toggle between them on the screen.

The video stream has controls for zooming and adjusting the camera angle.

If the video doesn’t load, check your internet and refresh the page.

When finished, click ‘Logout’ on the top right to securely log out of your Nicview account.

Nicview Camera Issues and Solution

Video Streaming Issues:

  • Refresh the browser page for connectivity problems.
  • Check and update your browser for compatibility.
  • Try different browsers if one isn’t streaming correctly.

Internet and Connectivity:

  • Ensure a minimum internet speed of 10 Mbps.
  • For mobile users, turn on cellular data if WiFi is limited.

Hospital Network and Camera Control:

  • Contact NICU staff for known hospital network issues.
  • Notify the hospital IT team if camera control features aren’t working; it could indicate a camera fault.

Last Solution:

If all else fails, uninstall and reinstall the latest version of your browser for a fresh start.

Customer Support of Nicview Login

If parents encounter any difficulties with Nicview, there’s comprehensive customer support available:

  • Phone Support (24/7): Nicview provides round-the-clock phone assistance 7 days a week. Call the toll-free helpline for instant help.
  • Email Support: Send queries or concerns to, usually getting responses within 24 hours.
  • Knowledgebase/FAQs: Explore the Nicview website for an extensive knowledgebase and FAQs addressing common user issues.
  • On-site Support: For hardware or connectivity problems, Nicview can send on-site IT personnel to troubleshoot camera infrastructure at the hospital.
  • Remote Access: Nicview support can remotely access cameras securely to diagnose and resolve any system-level issues.
  • Customer Forums: Public forums on Nicview’s website allow parents and hospitals to discuss concerns and share best practices for the camera system.

With strong customer care, parents can get assistance anytime, ensuring a smooth experience while staying connected with their baby in the NICU.


Nicview, designed for NICUs, empowers families to connect with their babies through live video feeds. The step-by-step guide simplifies the login process. Troubleshooting tips address common camera issues, and robust customer support ensures assistance. Nicview strives to provide a seamless experience for parents during challenging times.


How do I log in to Nicview?

Visit, enter your provided username and hospital password, then click ‘Login.’

What if I encounter video streaming issues?

Refresh the browser, update it, or try a different one for compatibility.

How can I get customer support?

Call Nicview’s 24/7 helpline, email, or explore the FAQs on their website.

Facing camera control problems?

Contact NICU staff or notify the hospital IT team.

What’s the last solution for persistent issues?

Uninstall and reinstall your browser’s latest version.

How can Nicview support help with on-site issues?

They can send on-site IT personnel for hardware or connectivity problems.

Is there a way to discuss concerns with other users?

Yes, participate in public forums on Nicview’s website for shared experiences and best practices.

Leave a Comment